AI automation uses artificial intelligence to replace or enhance manual, repetitive, or inefficient business processes. This includes automating tasks such as customer support, invoicing, email workflows, CRM updates, onboarding, content creation, website development, SEO, social media management, reporting and more. AI can save time, reduce human error, and free up your team to focus on growth-driving tasks. At Black Shark Digital, we design automation deliver measurable impact fast.

If your business is spending excessive time on admin, struggling to scale, or using disconnected systems, it’s a strong indicator you’re ready. Our free AI Audit will assess your current workflows, identify automation opportunities, and map a tailored transformation plan to unlock value regardless of your technical maturity.

No. One of the strengths of our service is that we build automation around your current tech stack. Whether you're using platforms like Xero, HubSpot, Airtable, Google Workspace, Salesforce, or spreadsheets we integrate AI with what you already have. If you're planning to upgrade, we can help future-proof your system during that transition.

No-code automation uses platforms like Zapier, Make, or Airtable to connect apps and automate workflows without writing code, ideal for quick wins. Custom AI development involves building more complex logic or apps using tools like Python, GPT, or Google Vertex AI. We offer both, depending on your needs and scale. Often, clients start with no-code and expand into custom solutions over time.

Timelines vary based on the scope of automation. A single workflow automation (e.g. invoice approval) can take just a few days. Larger projects involving multiple departments or systems may take 2–6 weeks. We use an agile, phased delivery model so you see results quickly while building long-term transformation.

The audit includes: a review of your current workflows, systems and manual processes; identification of bottlenecks and inefficiencies; an automation opportunity map; and a strategic plan that prioritises quick wins and high-ROI opportunities. You’ll receive a written report, and a walkthrough call with our automation consultants.

Depending on where you operate, you may be subject to regulations such as the EU AI Act, GDPR (for personal data), and ISO 42001 (AI Management Systems). These frameworks ensure your AI usage is ethical, transparent, and secure. We provide full compliance support, gap analysis, policy drafting, tech reviews, risk assessments, and training so you can innovate with confidence.

We follow enterprise-grade security practices. All integrations and systems are built with security and compliance in mind from encrypted data transfers and role-based access control to GDPR-compliant storage. We also help you assess and reduce AI risk exposure during development and after launch.

We offer full post-implementation support, including training for your team, ongoing monitoring, troubleshooting, and optimisation. You can engage us on a retainer for continuous improvement or reach out as needed for ad hoc support.

Our clients typically save between 20–80% of time spent on manual processes, reduce error rates, and increase productivity within the first 1–3 months of implementation. For example, one client saved over £300K annually by automating manufacturing workflows. Another reduced reporting time from 2 weeks to real-time dashboards. We track KPIs with you so you can clearly measure ROI.

No. AI is here to enhance your people not replace them. Our solutions help you eliminate low-value manual work so your team can focus on strategy, customer experience, and growth. Businesses that adopt AI early gain a competitive advantage, not because they reduce staff, but because they empower them with smarter tool.